Privacy Policy

Effective Date: [Insert Date]

At The Basil House (accessible from www.thebasilhouse.in), we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

By using our website, you consent to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

a. Personal Information

This includes, but is not limited to:

  • Name
  • Email address
  • Contact number
  • Shipping address
  • Billing address
  • Payment information (credit/debit card details, UPI, etc.)

b. Non-Personal Information

This includes data that does not identify you personally, such as:

  • IP address
  • Browser type and version
  • Device information (desktop, mobile, tablet)
  • Pages visited on our website
  • Referring URL

c. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site. You can manage or disable cookies through your browser settings, but doing so may affect your ability to use some features of our website.

2. How We Use Your Information

We use the personal information we collect from you for the following purposes:

  • To process orders: We use your contact, shipping, and billing information to fulfill and ship your orders.
  • To provide customer support: We may contact you to address any issues with your order or to respond to inquiries.
  • To personalize your experience: We use non-personal information to improve our website and tailor it to your preferences.
  • To send promotional communications: With your consent, we may send you emails about new products, special offers, or updates. You can opt-out of these communications at any time.
  • To improve our services: We may use feedback and data to enhance the functionality and user experience of our website.

3. How We Protect Your Information

We are committed to protecting your personal information and use commercially reasonable measures to secure it. We implement industry-standard encryption (SSL) to safeguard sensitive data during transmission, such as payment information. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We will not sell, trade, or rent your personal information to third parties. However, we may share your data with the following trusted parties:

  • Payment processors: To complete your transactions securely, we work with trusted payment service providers.
  • Shipping partners: We share your shipping details with third-party carriers to deliver your products.
  • Service providers: We may share your data with other third-party service providers who help us operate our website, process orders, or improve our services.
  • Legal compliance: We may disclose your information if required by law or in response to legal processes, such as a court order or government request.

5. Third-Party Links

Our website may contain links to external websites. Please note that this Privacy Policy applies only to information collected by The Basil House. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing them with your personal information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we update or correct any inaccurate or incomplete personal information.
  • Deletion: You may request the deletion of your personal information, subject to applicable laws and certain exceptions (e.g., if we need to keep it for legal or business purposes).
  • Opt-out of marketing communications: You can opt-out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
  • Cookie preferences: You can manage your cookie settings through your browser settings, though some parts of our site may not function as expected if cookies are disabled.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information as soon as possible.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request the deletion of your data, we will retain only the data necessary for legal compliance, such as tax or financial records.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised Privacy Policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you would like to exercise your rights related to your personal information, please contact us:

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.