Terms and Conditions

Effective Date: [20-11-2024]

Welcome to The Basil House. These Terms and Conditions (“Terms”) govern your access to and use of our website, www.thebasilhouse.in, and the purchase of any products from our online store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

1. Introduction

By using our website and placing an order, you agree to comply with and be bound by these Terms and Conditions and our Privacy Policy. The Basil House reserves the right to modify these Terms at any time. Any changes will be posted on this page, and your continued use of the website after such changes will constitute acceptance of the modified Terms.

2. Products

The Basil House offers a variety of products including cotton towels, bath towels, hand towels, beach towels, and related accessories (collectively “Products”). All products listed on the website are subject to availability. Prices are displayed in INR and include applicable taxes, unless otherwise stated.

We aim to provide accurate descriptions and images of the Products; however, colors and details may vary slightly depending on the device you use to view the site. If there is an issue with the product upon receiving it, please refer to our return policy.

3. Account Registration

To place an order on The Basil House, you may be asked to create an account. You agree to provide accurate and current information during registration and to keep your account details secure. You are solely responsible for any activities under your account.

If you suspect any unauthorized access to your account, please notify us immediately.

4. Order Process

When you place an order on our website, you are offering to purchase a product subject to availability and acceptance by The Basil House. After you place an order, you will receive an order confirmation email. However, this does not constitute an acceptance of your order. Acceptance of your order occurs when the products are shipped.

We reserve the right to cancel or refuse any order for reasons including but not limited to product availability, errors in pricing or product information, or fraudulent activity.

5. Payment Terms

We accept payments through various methods, including debit/credit cards, UPI, and other methods available at checkout. Payment will be processed securely via our payment gateway, and by submitting your order, you authorize us to charge your selected payment method for the total order amount.

6. Shipping & Delivery

Shipping costs will be calculated and displayed at checkout based on your shipping address and the size/weight of your order. Estimated delivery time will be provided at checkout, but delivery times may vary depending on location, product availability, and shipping carrier.

While we make every effort to ensure timely delivery, we are not responsible for any delays caused by external factors such as weather, customs, or third-party delivery carriers.

Risk of loss or damage to the products passes to you upon delivery.

7. Returns & Refunds

If you are not satisfied with your purchase, we accept returns within 14 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the condition in which it was received.

To initiate a return, please contact us at support@thebasilhouse.in. Customers are responsible for the cost of return shipping, except in cases of faulty or damaged products.

Upon receipt and inspection of the returned products, we will issue a refund to your original payment method, excluding any shipping charges. Refunds will be processed within 7-10 business days of receiving the returned item.

8. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy to learn how we collect, use, and safeguard your personal data when you visit our website and make purchases.

9. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, designs, and trademarks, is the property of The Basil House and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from this website without express written permission.

10. Limitation of Liability

To the fullest extent permitted by law, The Basil House shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website or the purchase of products.

Our liability, whether in contract, tort, or otherwise, shall not exceed the amount you paid for the products that gave rise to the claim.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in [Your City/State], India.

12. Modifications to the Terms

We reserve the right to modify, suspend, or discontinue any part of our website or services at any time. We may also revise these Terms and Conditions. If we make material changes, we will notify you by posting the updated Terms on this page, and the updated Terms will become effective immediately upon posting.

13. Contact Us

If you have any questions about these Terms and Conditions, please feel free to contact us:

By using this website and placing an order, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.